via:stevenparkerbestbuyinnovationceinnovation playground Idris Mootee: Radical Service Innovation Will Transform Best Buy's Geek Squad Into Geek Army Over The Next Five Years.
innovation playground Idris Mootee: Radical Service Innovation Will Transform Best Buy's Geek Squad Into Geek Army Over The Next Five Years. mootee.typepad.com
This is the time for business model transformation. Many product categories are not giving them the margins/volume they needed to support a growth strategy. Blueray DVDs and flat screen TVs cannot power Best Buy forward, the future is not in gadgets, it is in service innovation.