#conversation (10 links)
- 2Bobs - Just Stop Talking 2bobs.com
The fact that sales people tend to talk too much is nothing new, but Blair has observed in recent client work just how profound of an effect this pervasive problem has on sales outcomes.
- Why Your Customers Don't Want to Talk to You - Matt Dixon and Lara Ponomareff - The Conversation - Harvard Business Review blogs.hbr.org
Most customers these days demonstrate a huge — and increasing — appetite for self-service, yet most companies run their operations as if customers prefer to interact with them live.
- Give me ad-free conversations, or give me death (please RT) techcrunch.com
Human conversation is the last area of communication to hold out against the relentless march of commercialisation and it’s our duty, as humans, to make sure it stays that way. So, screw consensus. And shame on me for starting to lean towards it yesterday. Give me ad-free conversation, or give me death.
Twitter is becoming an ever present backchannel at conferences and events. However sometimes it needs curating and moderating, especially if it's to be displayed large as a part of the event. Here we talk about an app built in a few hours and open sourced today which we used for this purpose for The Guardian's Activate Summit.
A simple way to discover events people are chattering about on Twitter.
spy can listen in on the social media conversations you're interested in.
- ThreadedTweets threadedtweets.com
Turns every tweet into it's own real-time thread. It brings Friendfeed-like real-time replying to Twitter.
- Follow Twitter Conversations - Quotably quotably.com
It seems these days there are lots of conversations that have moved to Twitter. Quotably aims to make these conversations easier to follow.