#customerservice (5 links)

• Customer Support Software by Assistly assistly.com

  7 Jan 2012 #customerservice #support #tools
• Why Your Customers Don't Want to Talk to You - Matt Dixon and Lara Ponomareff - The Conversation - Harvard Business Review blogs.hbr.org

  Most customers these days demonstrate a huge — and increasing — appetite for self-service, yet most companies run their operations as if customers prefer to interact with them live.

  28 Jul 2010 #customerservice #marketing #conversation #service #social
• Why Zappos Pays New Employees to Quit—And You Should Too - Harvard Business Online's Bill Taylor discussionleader.hbsp.com

  Looks like Zappos is doing things right.

  20 May 2008 #business #culture #twitter #customerservice #entrepreneurship
• Company-Customer Pact Wiki ccpact.com

  3 Mar 2008 #marketing #customerservice #business #community#trust
• Satisfaction - People-Powered Customer Service getsatisfaction.com

  People-powered customer service for absolutely everything.

  13 Sept 2007 #collaboration #customerservice #community #web #support